VMware Workspace ONE : UEM Bootcamp (V22.x)

The VMware Workspace ONE : UEM Bootcamp (V22.x) course is an in-depth training program designed for IT professionals who wish to gain expertise in the Workspace ONE Unified Endpoint Management (UEM) platform. This comprehensive course covers various aspects of the platform, from architecture and administration to troubleshooting common issues.Throughout the course, participants will explore the Platform Architecture to understand the infrastructure required for a successful deployment, and dive into Administration to learn how to manage and configure the environment effectively. Enterprise Integrations cover integrating with corporate resources, while Onboarding focuses on enrolling and managing endpoints.Modules on Managing Endpoints, Alternative Management Methods, and Applications provide insights into device management strategies and app deployment. Learners will also delve into Device Email, Content Sharing, and Maintenance to ensure a seamless user experience.The latter part of the bootcamp emphasizes troubleshooting, with modules dedicated to resolving issues related to the console, integrations, endpoints, applications, and Unified Access Gateway and Edge Services. Email Troubleshooting and additional tools are also discussed to empower IT professionals to maintain optimal performance.By the end of the course, learners will be equipped with the skills to efficiently manage and troubleshoot Workspace ONE UEM, enhancing their ability to support enterprise mobility and digital workspace initiatives.

Course Objectives

By the end of this course, you will be able to:

• Explain and apply fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution using Workspace ONE UEM.

• Outline the components and features of Workspace ONE UEM.

• Summarize basic administrative functions in Workspace ONE.

• Explain and deploy common Workspace ONE integrations.

• Securely deploy configurations to managed devices.

• Onboard device endpoints into Workspace ONE UEM.

• Discuss alternative management methodologies for rugged devices.

• Maintain the health of the environment and device fleet.

• Configure and deploy applications to managed devices.

• Analyze a Workspace ONE UEM deployment.

• Enable email access on devices.

• Integrate Workspace ONE UEM with content repositories and corporate file shares.

• Summarize basic troubleshooting methodologies.

• Apply common troubleshooting techniques in the UEM console and when integrating enterprise solutions.

• Troubleshoot managed devices and application management issues.

• Troubleshoot email management within Workspace ONE UEM.

• Explain troubleshooting approaches for VMware Unified Access Gateway™ and edge services.

• Utilize tools like the Self-Service Portal and VMware Workspace ONE® Assist™.

Who Can Benefit

This course is ideal for Workspace ONE UEM operators, administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants.

Prerequisites

• There are no prerequisites for this course.

Course Outline:

1. Course Introduction

• Introductions and course logistics

• Course objectives

• Online resources and references

2. Platform Architecture

• Summarize Workspace ONE UEM features and functionality

• Outline the benefits of leveraging Workspace ONE UEM

• Recognize the core and productivity components of the Workspace ONE UEM platform

• Summarize high availability and disaster recovery solutions

3. Administration

• Navigate and customize the Workspace ONE UEM console

• Summarize the hierarchical management structure

• Explain the features of Workspace ONE Hub Services

• Outline account options and permissions

4. Enterprise Integrations

• Directory services integration process and requirements

• Certificate authentication implementation

• Benefits of integrating an email SMTP service

• VMware Dynamic Environment Manager™ architecture

5. Onboarding

• Prerequisite configurations for device management onboarding

• Steps for setting up autodiscovery

• Enroll devices through VMware Workspace ONE® Intelligent Hub app

• Platform onboarding options

6. Managing Endpoints

• Device vs. user profiles

• Policy management for Windows and macOS

• Compliance policies and benefits

• Use case for Freestyle Orchestrator

• Capabilities enabled by sensors and scripts

7. Alternative Management Methods

• Device staging functions and benefits

• Product provisioning configuration in Workspace ONE UEM console

• VMware Workspace ONE® Launcher™ for Android device management

• Linux device management requirements

8. Applications

• Features, benefits, and capabilities of application management

• Deployment settings for public, internal, and paid applications

• Apple Business Manager content integration

• Server-to-client software distribution

• VMware Workspace ONE® SDK functions and benefits

9. Device Email

• Supported email clients in Workspace ONE UEM

• Exchange Active Sync profile configuration

• VMware Workspace ONE® Boxer settings

• Email infrastructure integration models and workflows

• Email compliance policies and notification services

10. Content Sharing

• Benefits of Content Gateway and workflows

• Content repository integration with Workspace ONE UEM

• Repository configuration in the Workspace ONE UEM console

11. Maintenance

• Manage endpoints from Device List View and Device Details View

• Analyze deployment and compliance data using the Monitor Overview page

12. Fundamentals of Troubleshooting Workspace ONE UEM

• Software troubleshooting logic and support methods

• Key process flows for Workspace ONE UEM components

• Importance of process flows in troubleshooting

• Workspace ONE UEM log files

13. Workspace ONE UEM Console Troubleshooting

• Best practices for troubleshooting console issues

• Common group management and assignment issues

• Console roles and system settings issues

• Use of analytic events to identify platform errors

• Collecting and analyzing console logs

14. Integration Troubleshooting

• Common enterprise integrations in Workspace ONE UEM

• Troubleshooting VMware AirWatch® Cloud Connector™

• Directory Services integration issues

• Certificate authority integration troubleshooting

• Workspace ONE Access™ and Intelligent Hub troubleshooting

15. Endpoint Troubleshooting

• Endpoint connection topologies comparison

• Tools and resources for endpoint troubleshooting

• Device enrollment and connectivity troubleshooting

• Profile-related issues identification and resolution

• Compliance policy troubleshooting

16. Application Troubleshooting

• Scoping questions for application troubleshooting

• Application management configurations review

• General tools and resources for application troubleshooting

• Troubleshooting public, internal, and purchased applications

17. Unified Access Gateway and Edge Services Troubleshooting

• Unified Access Gateway architecture and edge services workflows

• Unified Access Gateway general configurations and tools

• Troubleshoot Content Gateway and Workspace ONE Tunnel™ issues

18. Email Troubleshooting

• Email architecture and workflows

• Common errors with email profiles and troubleshooting

• Tools for email troubleshooting

• VMware AirWatch® Secure Email Gateway™ and PowerShell integration troubleshooting

19. Additional Troubleshooting Tools

• Self-Service Portal for administrator and end-user issue resolution

• Workspace ONE Assist for endpoint troubleshooting