The ISO 9001:2015 Quality Management System course teaches the principles and practices of quality management according to the ISO 9001:2015 standard. It helps professionals implement and maintain effective quality management systems to improve business performance and customer satisfaction.
Instructor
ISO 9001:2015 Quality Management System Course | Enhance Your Quality Management Skills
Curriculum
Learn to implement and maintain quality management systems based on ISO 9001:2015 standards. Improve business performance and customer satisfaction with this comprehensive course.
“ISO 9001:2015 Lead Auditor” course provides comprehensive training in the ISO 9001:2015 standard and all its requirements from the auditor’s point of view, as well as basic skills necessary to complete an internal audit. It’s a practical-oriented training that should be considered “a must” for every ISO 9001 auditor.
Who Needs This Course
Persons responsible for conducting internal and external audits according to ISO 9001 requirements
Persons involved in the quality management systems ISO 9001:2015
Training Methodologies
Case Study
Individual Exercises
Role Play
Group Exercises
Group Presentation
Examination
Course Outline
1. Introduction to Quality Management System Auditing
Overview of auditing principles and concepts
Understanding the role and responsibilities of auditors
Overview of ISO 9001:2015 and its application in auditing quality management systems
2. Auditing Fundamentals
Types of audits and their objectives
Audit planning, preparation, and execution
Risk-based approach to auditing
3. ISO 9001:2015 Requirements
Understanding the requirements of ISO 9001:2015
Quality management principles and their application
Process approach to quality management
4. Auditing Techniques and Methodologies
Interviewing techniques and effective communication skills
Document review and evidence gathering
Sampling methods and data analysis techniques
5. Audit Process
Audit initiation, scope determination, and planning
Conducting on-site audits, including opening meetings, document review, and interviews
Audit reporting, including non-conformity identification and reporting
6. Audit Reporting and Follow-up
Preparation and issuance of audit reports
Follow-up activities and verification of corrective actions
Monitoring and measurement of audit program effectiveness
ISO 19011:2011 and ISO 17021:2018
7. Audit Activities
Audit Activities
Identification of Non-Conformities [N/C’s]
Documenting the Audit (Audit Report)
Conducting Audit Follow-Up
Practical Auditing Exercise
Competence and Evaluation of Auditors
8. Creating a Corrective Action Plan
Who participates?
Developing a Plan
Using the Form
What is Root Cause Analysis?
When (and when not) to use Root Cause Analysis
The Root Cause Analysis Process
How to construct a Root Cause Analysis Checklist
Examples of how a well-run Root Cause Analysis Process works
“ISO 9001:2015 Lead Auditor” course provides comprehensive training in the ISO 9001:2015 standard and all its requirements from the auditor’s point of view, as well as basic skills necessary to complete an internal audit. It’s a practical-oriented training that should be considered “a must” for every ISO 9001 auditor.
Who Needs This Course
Persons responsible for conducting internal and external audits according to ISO 9001 requirements
Persons involved in the quality management systems ISO 9001:2015
Training Methodologies
Case Study
Individual Exercises
Role Play
Group Exercises
Group Presentation
Examination
Course Outline
1. Introduction to Quality Management System Auditing
Overview of auditing principles and concepts
Understanding the role and responsibilities of auditors
Overview of ISO 9001:2015 and its application in auditing quality management systems
2. Auditing Fundamentals
Types of audits and their objectives
Audit planning, preparation, and execution
Risk-based approach to auditing
3. ISO 9001:2015 Requirements
Understanding the requirements of ISO 9001:2015
Quality management principles and their application
Process approach to quality management
4. Auditing Techniques and Methodologies
Interviewing techniques and effective communication skills
Document review and evidence gathering
Sampling methods and data analysis techniques
5. Audit Process
Audit initiation, scope determination, and planning
Conducting on-site audits, including opening meetings, document review, and interviews
Audit reporting, including non-conformity identification and reporting
6. Audit Reporting and Follow-up
Preparation and issuance of audit reports
Follow-up activities and verification of corrective actions
Monitoring and measurement of audit program effectiveness
ISO 19011:2011 and ISO 17021:2018
7. Audit Activities
Audit Activities
Identification of Non-Conformities [N/C’s]
Documenting the Audit (Audit Report)
Conducting Audit Follow-Up
Practical Auditing Exercise
Competence and Evaluation of Auditors
8. Creating a Corrective Action Plan
Who participates?
Developing a Plan
Using the Form
What is Root Cause Analysis?
When (and when not) to use Root Cause Analysis
The Root Cause Analysis Process
How to construct a Root Cause Analysis Checklist
Examples of how a well-run Root Cause Analysis Process works
Corrective and Preventive Actions
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Live Online Training (Duration : 40 Hours)
