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  • ITIL® 4 Practitioner: Continual Improvement

The ITIL® 4 Practitioner: Continual Improvement certification focuses on applying ITIL 4 principles and practices to drive ongoing improvements in IT services and processes. This certification provides in-depth knowledge of the continual improvement model, techniques for identifying improvement opportunities, and methods for implementing and sustaining improvements. Earning this certification demonstrates your ability to embed a culture of continuous improvement within an organization, ensuring that IT services consistently meet business needs and enhance overall service quality.

Instructor

ITIL® 4 Practitioner: Continual Improvement

Curriculum

Enhance your IT service management skills with ITIL® 4 Practitioner: Continual Improvement Training. Learn practical strategies for driving continuous service improvement.

Ratings

( 4.6 Ratings )

Live Online Classes starting on 01 January, 1970

ITIL® 4 Practitioner: Continual Improvement

The ITIL 4 Practitioner: Continual Improvement practice module is designed for IT professionals who seek to validate and enhance their skills in the area of continual improvement. This certification demonstrates an individual's understanding and application of key concepts, principles, values, and challenges of continual improvement at both strategic and operational levels, thereby maximizing the value of the Continual Improvement practice in their daily work.

 

Purpose

This module aims to equip professionals with the knowledge and skills to:

  • Adapt to Changing Needs: Adjust to evolving business needs and circumstances to maintain and enhance the value generated by their service value system (SVS).

  • Enhance Quality and Reliability: Improve the quality, reliability, and responsiveness of products and services.

  • Boost Service Delivery Efficiency: Enhance overall capabilities to deliver and manage services efficiently.

  • Foster a Culture of Innovation: Develop an organizational culture centered around engagement, empowerment, and innovation.

  • Measure and Improve: Measure, assess, and develop the Continual Improvement practice capability within their organization using the ITIL Maturity Model.

 

Target Audience

This certification is aimed at IT professionals who:

  • Want to validate their skills in Continual Improvement.

  • Are responsible for improving service quality, reliability, and responsiveness.

  • Aim to enhance their organization's capability to deliver and manage services.

  • Seek to develop a culture of continual improvement and innovation within their organization.

 

Training

ITIL training courses for the Practitioner: Continual Improvement module are offered in various formats by accredited training organizations. To find a suitable training provider, use the training search tool provided by the certification body.

 

Pre-requisites

An ITIL 4 Foundation certification is required before pursuing the ITIL 4 Practitioner: Continual Improvement module.

 

Examination Format

  • Number of Questions: 20

  • Question Type: Multiple choice

  • Passing Marks: 13 out of 20 (65%)

  • Duration: 30 minutes

  • Exam Type: Closed book

 

Course Outline

Module 1: Introduction to Continual Improvement

  • Key Concepts

  • Purpose and Benefits

  • Success Factors and Key Metrics

  • Key Terms or Concepts

Module 2: Value Streams and Processes

  • Processes of the Practice

  • Inputs and Outputs

  • Key Activities

  • Integrate the Practice in the Organisation’s Value Streams

Module 3: Organisations and People

  • Roles and Competences of the Practice

  • Responsibilities of the Key Roles of the Practice

  • Position the Practice in the Organisational Structure

Module 4: Information and Technology

  • Information and Technology Support and Enable the Practice

  • Activities Have HIGH Dependency on Automation Tools

  • Learn Tips and Recommendations

Module 5: Partners and Suppliers

  • Understand the Role of Partners and Suppliers in the Practice

  • Dependencies of the Practice on Third Parties

  • Partners and Suppliers Can Support the Practice

Module 6: Continual Improvement Capability Development

  • ITIL Capability Model

  • ITIL Guiding Principles

(4.6 Ratings)

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