MS - 721 : Microsoft Teams Voice Engineer Training Course

MS - 721 : Microsoft Teams Voice Engineer

The MS-720T00: Microsoft Teams Voice Engineer course is designed to equip learners with the skills needed to plan, configure, manage, and troubleshoot Microsoft Teams Voice solutions. This includes understanding how to integrate voice capabilities in Teams, optimize network performance, and migrate from Skype for Business to Teams. Learners will delve into configuring phone systems, auto attendants, and call queues, as well as deploying Direct Routing and leveraging additional services to enhance Teams Phone. Through a mix of lessons and hands-on labs, participants will gain practical experience in configuring and managing voice users, deploying Teams devices, and monitoring and troubleshooting Teams Phone issues. This comprehensive training prepares individuals to become proficient Microsoft Teams Voice Engineers, essential for any organization leveraging Teams for unified communications.

Audience Profile:

The Microsoft Teams Voice Engineer is responsible for planning, designing, configuring, maintaining, and troubleshooting integrated communication solutions using Microsoft Teams. They should be adept at translating business requirements into technical architecture and designs for communication solutions. Familiarity with telecommunication technologies, Microsoft Teams, Microsoft 365, and PowerShell is essential. They should be skilled in deploying and configuring Microsoft Teams Phone with PSTN connectivity via Direct Routing, Operator Connect, and Teams Calling Plans. Additionally, they manage Teams-certified devices, audio/video conferencing, voice migration, and collaborate with telephony providers and third-party vendors for advanced voice features. They also work with administrators for networking, identity, licensing, security, and compliance.

At Course Completion:

After completing this course, students will be able to:

Plan and configure Microsoft Teams Phone.
Plan and optimize network performance for Teams Phone.
Configure and deploy Direct Routing.
Configure, deploy, and manage Teams devices.
Monitor and troubleshoot Teams Phone.

Prerequisites:

Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:

Plan and configure a Microsoft Teams environment.
Manage chat, teams, channels, and apps.
Manage calling and meetings.
Monitor and troubleshoot a Microsoft Teams environment.

Course Outline:

Module 1: Plan and Configure Teams Phone
Lessons

Plan for Teams Phone
Plan and optimize network performance for Teams Phone
Migrate voice services from Skype for Business Server to Teams
Configure Teams Phone
Configure auto attendants and call queues
Configure and deploy Direct Routing
Extend Teams Phone with additional services

Labs

Lab 1: Prepare the Lab Environment
- Configure your lab environment
- Assign permissions
- Validate and manage licenses
- Setup PowerShell for Microsoft Teams Administration
Lab 2: Configure Your Environment for Teams Phone
- Evaluate your network requirements with the Network Planner
- Use the Teams Network Assessment Tool
- Configure a basic network topology for dynamic emergency calling
- Configure voice policies
- Prepare users for calling
- Configure audio conferencing settings
- Configure call queues and auto attendants
Lab 3: Expand Your Teams Voice Environment to Use Direct Routing
- Configure the session border controller
- Configure direct routing settings

After completing this module, students will be able to:

Plan and configure Microsoft Teams Phone
Plan and optimize network performance for Teams Phone
Configure and deploy Direct Routing

Module 2: Manage Teams Phone
Lessons

Configure and manage voice users
Configure, deploy, and manage Teams devices
Monitor and troubleshoot Teams Phone

Lab

Lab 1: Manage Your Teams Phone Environment
- Manage voice users
- Manage Teams devices
- Monitor and troubleshoot Teams Phone

After completing this module, students will be able to:

Manage voice users
Configure, deploy, and manage Teams devices
Monitor and troubleshoot Teams Phone

(4.8 Ratings)

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Guaranteed to run classes as per your convenient time zone

Industry experienced & certified trainers

Query Handling session by technical expert after 2 month completion of training

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Download Course Contents

Audience Profile:

At Course Completion:

After completing this course, students will be able to:

Plan and configure Microsoft Teams Phone.
Plan and optimize network performance for Teams Phone.
Configure and deploy Direct Routing.
Configure, deploy, and manage Teams devices.
Monitor and troubleshoot Teams Phone.

Prerequisites:

Before attending this course, students should have intermediate knowledge of the following topics from MS-700: Managing Microsoft Teams:

Plan and configure a Microsoft Teams environment.
Manage chat, teams, channels, and apps.
Manage calling and meetings.
Monitor and troubleshoot a Microsoft Teams environment.

Course Outline:

Module 1: Plan and Configure Teams Phone
Lessons

Plan for Teams Phone
Plan and optimize network performance for Teams Phone
Migrate voice services from Skype for Business Server to Teams
Configure Teams Phone
Configure auto attendants and call queues
Configure and deploy Direct Routing
Extend Teams Phone with additional services

Labs

Lab 1: Prepare the Lab Environment
- Configure your lab environment
- Assign permissions
- Validate and manage licenses
- Setup PowerShell for Microsoft Teams Administration
Lab 2: Configure Your Environment for Teams Phone
- Evaluate your network requirements with the Network Planner
- Use the Teams Network Assessment Tool
- Configure a basic network topology for dynamic emergency calling
- Configure voice policies
- Prepare users for calling
- Configure audio conferencing settings
- Configure call queues and auto attendants
Lab 3: Expand Your Teams Voice Environment to Use Direct Routing
- Configure the session border controller
- Configure direct routing settings

After completing this module, students will be able to:

Plan and configure Microsoft Teams Phone
Plan and optimize network performance for Teams Phone
Configure and deploy Direct Routing

Module 2: Manage Teams Phone
Lessons

Configure and manage voice users
Configure, deploy, and manage Teams devices
Monitor and troubleshoot Teams Phone

Lab

Lab 1: Manage Your Teams Phone Environment
- Manage voice users
- Manage Teams devices
- Monitor and troubleshoot Teams Phone

After completing this module, students will be able to:

Manage voice users
Configure, deploy, and manage Teams devices
Monitor and troubleshoot Teams Phone

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