Microsoft Dynamics Training Certification Courses

This course provides students with a detailed hands-on experience of setting up, customizing, configuring and maintaining the CRM components of Microsoft Dynamics 365. Attendees of this course will gain an in-depth understanding of the Dynamics 365 security model, learn how to customize the Dynamics 365 framework, create and maintain powerful workflows and business process flows and use solutions to package and deploy customizations across multiple Dynamics 365 environments.

This course provides participants with a detailed hands-on experience of setting up, customizing, configuring and maintaining the CRM components of Microsoft Dynamics 365. Attendees of this course will gain an in-depth understanding of the Dynamics 365 security model, learn how to customize the Dynamics 365 framework.

Participants in this course will gain an in-depth understanding of the Service Case Management Process in Dynamics 365, including learning how to track and resolve customer requests with Case records, collaborate on issues using Queues, use Service Level Agreements (SLA) to manage service entitlements and utilize the Knowledge Base to resolve customer issues faster.

This course with an introduction to the reporting and business intelligence features and functionality in Microsoft Dynamics AX 2012. The purpose of this course is to introduce key features, explain the reporting architecture, and describe the procedures for common reporting tasks.

This course guides through the complete setup and data entry for the Human resources module in Microsoft Dynamics AX 2012 R2. Participants will learn how to use the Human resources module to track worker setup, absences, performance, compensation, and benefits.

The training focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook.

This course guides through the complete setup and processing phases of using the Payroll module in Microsoft Dynamics AX 2012 R2. Participants will learn how to use the Payroll module to track worker earnings, benefits, and deductions.

This course provides students with the necessary tools and resources to perform basic tasks in the warehouse management flow in Microsoft Dynamics AX 2012 R2.

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.

This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM 2013 that allow you to track and manage the sales process from potential to close. This course provides insight on sales process information, and introduces the tools available to analyze and report on sales information.

Microsoft Dynamics AX 2012 R2 introduces a new suite of features that help you deploy, manage, and customize an online sales channel that is fully integrated with Microsoft Dynamics AX. By using this new suite of e-Commerce features, you can centrally manage products, merchandizing, and order fulfillment for all aspects of your online sales channel directly in Microsoft Dynamics AX.

This course provides an introduction to the system architecture and technology of Microsoft Dynamics 365 for Operations. The purpose of this course is to give new users an overview of the technology that makes Microsoft Dynamics 365 for Operations work.

X++ Programming in Microsoft Dynamics 365 Enterprise for Finance and Operations course provides information, concepts, and demonstrations about X++ in Microsoft Dynamics 365 for Finance and Operations, Enterprise edition. The course uses the Fleet Management scenario to develop classes, use X++ for database manipulation and exception handling.