Home / All Courses / Cloud Credentials Council (CCC) / Professional Cloud Service Manager

Professional Cloud Service Manager Certification Training Course

Overview

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer reliable, flexible and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments. The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services. The PCSM takes these factors and ITIL® best practices into account to bridge service management gaps in cloud adoption.

Who is this certification for? 

  • IT Managers and CIOs
  • Service Managers (with or without an ITIL background)
  • Service Management Professionals
  • Cloud Strategy and Management Consultants
  • Service Architects, Technical Pre­Sales Consultants
  • IT Professionals

 

Prerequisite

The CCC Professional level certifications do not have required prerequisites. There are no prerequisites. Cloud Technology Associate certification (or equivalent) is recommended to be conversant in cloud concepts and vocabulary. Participants will also benefit from a strong IT service management background and/or ITIL certification.

Recommended Course

AZ-300

Full Description

Module 1. Cloud Service Management Fundamentals

  • History of Cloud Computing
  • Basics of Cloud Service Management
  • Service Perspectives
  • Relationship with IT Service Management (ITSM)
  • Cloud Service and Support Models

 

Module 2. Cloud Service Management Roles

  • Cloud Management Roles
  • Service Management Roles
  • Organizational Roles

 

Module 3. Cloud Service Strategy

  • Cloud Strategy Fundamentals
  • Key Drivers for Adoption
  • Risk Management Overview

 

Module 4. Cloud Service Design, Deployment and Migration

  • Basics of Cloud Service Design
  • Dealing with Legacy Systems, Services and Applications
  • Benchmarking of Cloud Services
  • Cloud Service Capability Planning
  • Cloud Service Deployment and Onboarding
  • The Cloud Store

 

Module 5. Cloud Service Management

  • Cloud Service Management Perspective
  • Cloud Service Level Management & Service Assurance
  • DevOps in a Cloud Environment
  • Managing Cloud Service Configurations
  • Change Management for Cloud Computing Environments
  • Reacting to demand for Cloud Services

 

Module 6. Cloud Service Economics

  • Pricing Models for Cloud Services
  • Procurement of Cloud-Based Services
  • Cloud Service Charging

 

Module 7. Cloud Service Governance

  • Basic Governance Definitions
  • Cloud Governance Framework
  • Cloud Governance Considerations

 

Module 8. Showing the Value of Cloud Services to the Business

  • Understanding the Value of Cloud Services
  • Linking the Value of Cloud Services to Strategy
  • Measuring the Value of Cloud Services

Fees & Schedule

Delivery ModeCourse DurationFees
Live Virtual Training 2 DaysAsk for Quote
Onsite Classroom Training 2 DaysAsk for Quote
Customized Training 2 DaysAsk for Quote

FAQ's

SpireTec solutions is the latest technology enabled I.Tmanagement training company specialized in offering 1500+ courses with the state of art training facilities backed by a team of industry experts in various domains with assuring best quality services.
Since SpireTec provides 24X7 training and support for your training needs is very adaptable to your time availabilities and offers customized training programs according to your availability and time zones of your contingent.
Because SpireTec aims for the personal & professional growth of you as individual & corporate as a whole, providing training on the latest and updated versions in the designated domains.
It is preferable but not mandatory to have domain experience in the area of your interest in which you want to opt training, supported by good English communication skills, a good Wi-Fi and computer or laptop system in case you want remote training
Spire Tec aims and ensure to offer finest and world-class training to the participants by giving them a proper counselling and a guided career path by our industry experts which leads guaranteed success for you in the corporate world
We offer online training (1-1, Group training), Classroom training, Onsite training with state of art facilities.
You can make payment online via PayPal with any of the debit & credit cards or via direct bank transfer.