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ITIL 4 Training Certification Course

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Overview

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The ITIL 4 certification can help:

Those who require a basic understanding of the ITIL framework
Those who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL.

However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

ITIL 4 Foundation candidates will have an understanding of the following:

A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
The guiding principles of ITIL 4 certification.
The four dimensions of Service Management.
Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

ITIL 4 Certification Foundation exam format

Multiple choice examination questions
40 questions
26 marks required to pass (out of 40 available) – 65%
60 minutes’ duration
Closed book.

There are four certification levels within the ITIL 4 scheme:

Foundation
Managing Professional
Strategic Leader
Master.

ITIL Managing Professional – ITIL 4

ITIL Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4 certification, the next evolution of ITIL. More information about the launch of ITIL MP will be released in the second half of 2019.

The four modules are:

ITIL Specialist Create, Deliver and Support
ITIL Specialist Drive Stakeholder Value
ITIL Specialist High Velocity IT
ITIL Strategist Direct Plan and Improve.

ITIL MP will target IT practitioners working within technology and digital teams across businesses.

The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.

ITIL Strategic Leader – ITIL 4

ITIL Strategic Leader (ITIL SL) is a stream of two modules that are part of ITIL 4, the next evolution of ITIL. More information about the launch of ITIL SL will be released in the second half of 2019.

The two modules are:

ITIL Strategist Direct Plan and Improve
ITIL Leader Digital and IT Strategy.

ITIL Strategic Leader (ITIL SL) recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the individual has a clear understanding of how IT influences and directs business strategy.

ITIL^® Master Certificate – IT Service Management

The ITIL^® Master certification validates your ability to apply the principles, methods and techniques from ITIL in the workplace.

To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from the ITIL Framework and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Every ITIL Master candidate will select a different range of experiences that are personal to them, so there is no fixed syllabus for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose.

To be eligible for the ITIL Master certification, you must:

have achieved the ITIL Expert certificate; and
have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

Fees & Schedule

Delivery Mode	Course Duration	Fees
Live Virtual Training	2 Days	Ask for Quote
Onsite Classroom Training	2 Days	Ask for Quote
Customized Training	2 Days	Ask for Quote

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The method of instructing and the way to explain is excellent and easy to remember. I think he is very good instructor and he is very flexible to take any questions..

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Instructor was very knowledgeable and very well spoken. For me, the best part of this training course was having a knowledgeable instructor who could answer any of my questions.

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Thank you so much for your time and especially your expertise with us. We really appreciate this discussion session.We gained a lot of technical knowledge today.

SWHealth
Thanks Abhishek for all your help and guidence on this training. Excellent Work is done. I checked with team and they are extremly pleased.

Swhealth
Mr. Abhishek Kumar displayed thorough knowledge of material. His enthusiasm and energy shined throughout the course.
Instructor was able to help me resolve an issue i was having as a real work problem in sharepoint.
The instructor was good especially because he has hands on experience on SharePoint.
Excellent training with proper support.
Instructor was very knowledgeable. Followed course outline in a clear manner and interjected non-course contained material at points in order to clarify.
Instructor was very knowledgeable about the information which was very helpful when it came to answering questions.
Instructor was excellent. He explained the concepts before showing how to do things which was so helpful. Can't say enough good about him.
Abhishek did a great job. Excellent Instructor for BI.
The classroom environment was fine. I did the class from my home. And, the connection speed was outstanding.Very good instructor.
I have completed the course 20778 Analyzing data with Power BI. The instructor Mr. Abhishek Kumar delivered interactive sessions which were impressively informative. He went through the content in detail which showcased that he has a thorough knowledge of the subject matter.
Learned a lot of things and more than I excepted to learn. Was a very nice experience to learn from Abhishek.

Banque des Mascareignes
Excellent and Very Knowledgeable. Highly Recommedded Mr Abhishek for Office 365 Training.

Banque des Mascareignes
The instructor was very welcoming and spent the me so that we could get to know each other. I could tell that the instructor was very knowledgeable on the subject and connuously kept me involved in the conversation.
Abhishek was a great instructor. Very knowledgeable, and very nice.
Mr. Abhishek was friendly and knows his subject. He helped in sharing every documents, we will need for further studies and exam for Power BI.

State Informatics Limited
The trainig was good and well organized. Very motivated and patience in understanding our questions.

State Informatics Limited
He set up a collaborative medium between instructor and students. You can ask questions and he will give you a presenter view where you can share what you have learnt. Instructor Abhishek Kumar is a terrific subject expert. I recommend it to everyone as well. A job well done!

Overview

Fees & Schedule

FAQ's

The method of instructing and the way to explain is excellent and easy to remember. I think he is very good instructor and he is very flexible to take any questions..

Chevron

Instructor was very knowledgeable and very well spoken. For me, the best part of this training course was having a knowledgeable instructor who could answer any of my questions.

US Army

Thank you so much for your time and especially your expertise with us. We really appreciate this discussion session.We gained a lot of technical knowledge today.

SWHealth

Thanks Abhishek for all your help and guidence on this training. Excellent Work is done. I checked with team and they are extremly pleased.

Swhealth

Mr. Abhishek Kumar displayed thorough knowledge of material. His enthusiasm and energy shined throughout the course.

Instructor was able to help me resolve an issue i was having as a real work problem in sharepoint.

The instructor was good especially because he has hands on experience on SharePoint.

Excellent training with proper support.

Instructor was very knowledgeable. Followed course outline in a clear manner and interjected non-course contained material at points in order to clarify.

Instructor was very knowledgeable about the information which was very helpful when it came to answering questions.

Instructor was excellent. He explained the concepts before showing how to do things which was so helpful. Can't say enough good about him.

Abhishek did a great job. Excellent Instructor for BI.

The classroom environment was fine. I did the class from my home. And, the connection speed was outstanding.Very good instructor.

I have completed the course 20778 Analyzing data with Power BI. The instructor Mr. Abhishek Kumar delivered interactive sessions which were impressively informative. He went through the content in detail which showcased that he has a thorough knowledge of the subject matter.

Learned a lot of things and more than I excepted to learn. Was a very nice experience to learn from Abhishek.

Banque des Mascareignes

Excellent and Very Knowledgeable. Highly Recommedded Mr Abhishek for Office 365 Training.

Banque des Mascareignes

The instructor was very welcoming and spent the me so that we could get to know each other. I could tell that the instructor was very knowledgeable on the subject and connuously kept me involved in the conversation.

Abhishek was a great instructor. Very knowledgeable, and very nice.

Mr. Abhishek was friendly and knows his subject. He helped in sharing every documents, we will need for further studies and exam for Power BI.

State Informatics Limited

The trainig was good and well organized. Very motivated and patience in understanding our questions.

State Informatics Limited

He set up a collaborative medium between instructor and students. You can ask questions and he will give you a presenter view where you can share what you have learnt. Instructor Abhishek Kumar is a terrific subject expert. I recommend it to everyone as well. A job well done!