ITIL® 2011 Foundation

Overview

ITIL is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.The ITIL approach provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL is mapped in ISO 20000 . This recognizes the way that ITIL can be used to meet the requirements set out for ISO 20000 certification and the interdependent nature with ITIL. This is the first such mapping that ISO (the International Organization for Standardization) has allowed to be part of their standards. The ITIL ITSM Best Practice is supported by a certification scheme that enables practitioners to demonstrate their abilities in adopting and adapting the framework to address their specific needs.

The ITIL v3 best practices are currently detailed within five core publications:

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement.

These five volumes map the entire ITIL Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

Who Should do the ITIL Foundation

  • IT professionals tasked with service improvement initiatives
  • Architects
  • IT Managers
  • System Analysts
  • System Administrators
  • Security Managers
  • IT Operations Manager

Fees & Schedule

Delivery Mode Course Duration Fees
Live Virtual Training 3 Days Ask for Quote
Onsite Classroom Training 3 Days Ask for Quote
Customized Training 3 Days Ask for Quote

FAQ's