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ISO/IEC 20000 Lead Implementer Training & Certification Course

FAQ's

Overview

ISO/IEC 20000 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance.

After mastering all the necessary concepts of IT Service Management Systems, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Implementer” credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO/IEC 20000 in an organization.

Who should attend?

Managers or consultants involved in IT Service Management
Expert advisors seeking to master the implementation of an IT Service Management System
Individuals responsible for maintaining conformance with ITSMS requirements
IT SMS team members

Prerequisites

A fundamental understanding of ISO/IEC 20000 and a comprehensive knowledge of implementation principles.

Full Description

ISO/IEC 20000 Lead Implementer

Module 1:Introduction to ISO/IEC 20000 and initiation of an ITSMS

Course objectives and structure
Normative and regulatory framework
Fundamentals of service management
Service Management System (SMS) based on ISO/IEC 20000
Initiating the SMS implementation
Understanding the organization and clarifying the SMS objectives
Analysis of the existing management system
Formalization and approval of the SMS project

Module 2:Plan the implementation of an ITSMS

Module 3:Implementation of an ITSMS

Implementation of new or changed services
Service delivery processes
Relationship Management
Resolution Process
Control Processes

Module 4:ITSMS monitoring, measurement, continuous improvement and preparation for a certification audit

Measurement of the SMS
Internal audit
Management Review
Continual improvement management
Preparing for the certification audit
Competence and evaluation of implementers
Closing the training

Fees & Schedule

Delivery Mode	Course Duration	Fees
Live Virtual Training	5 Days	Ask for Quote
Onsite Classroom Training	5 Days	Ask for Quote
Customized Training	5 Days	Ask for Quote

FAQ's

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Our Clients Testimonial

The method of instructing and the way to explain is excellent and easy to remember. I think he is very good instructor and he is very flexible to take any questions..

Chevron
Instructor was very knowledgeable and very well spoken. For me, the best part of this training course was having a knowledgeable instructor who could answer any of my questions.

US Army
Thank you so much for your time and especially your expertise with us. We really appreciate this discussion session.We gained a lot of technical knowledge today.

SWHealth
Thanks Abhishek for all your help and guidence on this training. Excellent Work is done. I checked with team and they are extremly pleased.

Swhealth
Mr. Abhishek Kumar displayed thorough knowledge of material. His enthusiasm and energy shined throughout the course.
Instructor was able to help me resolve an issue i was having as a real work problem in sharepoint.
The instructor was good especially because he has hands on experience on SharePoint.
Excellent training with proper support.
Instructor was very knowledgeable. Followed course outline in a clear manner and interjected non-course contained material at points in order to clarify.
Instructor was very knowledgeable about the information which was very helpful when it came to answering questions.
Instructor was excellent. He explained the concepts before showing how to do things which was so helpful. Can't say enough good about him.
Abhishek did a great job. Excellent Instructor for BI.
The classroom environment was fine. I did the class from my home. And, the connection speed was outstanding.Very good instructor.
I have completed the course 20778 Analyzing data with Power BI. The instructor Mr. Abhishek Kumar delivered interactive sessions which were impressively informative. He went through the content in detail which showcased that he has a thorough knowledge of the subject matter.
Learned a lot of things and more than I excepted to learn. Was a very nice experience to learn from Abhishek.

Banque des Mascareignes
Excellent and Very Knowledgeable. Highly Recommedded Mr Abhishek for Office 365 Training.

Banque des Mascareignes
The instructor was very welcoming and spent the me so that we could get to know each other. I could tell that the instructor was very knowledgeable on the subject and connuously kept me involved in the conversation.
Abhishek was a great instructor. Very knowledgeable, and very nice.
Mr. Abhishek was friendly and knows his subject. He helped in sharing every documents, we will need for further studies and exam for Power BI.

State Informatics Limited
The trainig was good and well organized. Very motivated and patience in understanding our questions.

State Informatics Limited
He set up a collaborative medium between instructor and students. You can ask questions and he will give you a presenter view where you can share what you have learnt. Instructor Abhishek Kumar is a terrific subject expert. I recommend it to everyone as well. A job well done!

Overview

Full Description

Fees & Schedule

FAQ's

The method of instructing and the way to explain is excellent and easy to remember. I think he is very good instructor and he is very flexible to take any questions..

Chevron

Instructor was very knowledgeable and very well spoken. For me, the best part of this training course was having a knowledgeable instructor who could answer any of my questions.

US Army

Thank you so much for your time and especially your expertise with us. We really appreciate this discussion session.We gained a lot of technical knowledge today.

SWHealth

Thanks Abhishek for all your help and guidence on this training. Excellent Work is done. I checked with team and they are extremly pleased.

Swhealth

Mr. Abhishek Kumar displayed thorough knowledge of material. His enthusiasm and energy shined throughout the course.

Instructor was able to help me resolve an issue i was having as a real work problem in sharepoint.

The instructor was good especially because he has hands on experience on SharePoint.

Excellent training with proper support.

Instructor was very knowledgeable. Followed course outline in a clear manner and interjected non-course contained material at points in order to clarify.

Instructor was very knowledgeable about the information which was very helpful when it came to answering questions.

Instructor was excellent. He explained the concepts before showing how to do things which was so helpful. Can't say enough good about him.

Abhishek did a great job. Excellent Instructor for BI.

The classroom environment was fine. I did the class from my home. And, the connection speed was outstanding.Very good instructor.

I have completed the course 20778 Analyzing data with Power BI. The instructor Mr. Abhishek Kumar delivered interactive sessions which were impressively informative. He went through the content in detail which showcased that he has a thorough knowledge of the subject matter.

Learned a lot of things and more than I excepted to learn. Was a very nice experience to learn from Abhishek.

Banque des Mascareignes

Excellent and Very Knowledgeable. Highly Recommedded Mr Abhishek for Office 365 Training.

Banque des Mascareignes

The instructor was very welcoming and spent the me so that we could get to know each other. I could tell that the instructor was very knowledgeable on the subject and connuously kept me involved in the conversation.

Abhishek was a great instructor. Very knowledgeable, and very nice.

Mr. Abhishek was friendly and knows his subject. He helped in sharing every documents, we will need for further studies and exam for Power BI.

State Informatics Limited

The trainig was good and well organized. Very motivated and patience in understanding our questions.

State Informatics Limited

He set up a collaborative medium between instructor and students. You can ask questions and he will give you a presenter view where you can share what you have learnt. Instructor Abhishek Kumar is a terrific subject expert. I recommend it to everyone as well. A job well done!