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ISO/IEC 20000 Lead Auditor Training & Certification Course


ISO/IEC 20000 is a globally accepted framework that requires setting up the service management system and continually improving the services. SpireTec has designed the ISO/IEC 20000 online course that gives you the details about managing and implementing the IT service management system.

The ISO 20000 lead auditor training will help know about the ITSMS policy, management commitment, performance measurement, and procedure requirements for the internal audit. In addition, we have a professional team of ISO 20000 lead auditors who help in delivering the ISO/IEC 20000 online course to the learners.

The ISO 20000 Lead auditor training equips with the expertise to perform the services management system audit. The training classes organized by our experts take you to the walkthrough of the principles and practices required to audit.

The course is for the IT service management professionals and those interested in acquiring the knowledge and concepts of IT Service Management Systems.

What Are the Prerequisites to Have ISO 20000 Lead Auditor Course?

There are no prerequisites required to have the ISO/IEC 20000 lead auditor course. But the candidate who wants to have this course must have basic computer knowledge.

What Skills You Will Learn by Having the ISO/IEC 20000 Course?

On completion of the ISO 20000 auditor training from SpireTec, the candidate will learn the following things:

  • Fundamental concepts and principles of the services management system
  • Fundamental audit concepts and principles
  • Understand the composition and operations of the IT service management system
  • Understand the methods and techniques that are used in the management and implementation of the ITSMS
  • Management of the ISO/IEC 20000-1 audit program

What Are the Benefits of the ISO 20000 Lead Auditor Training Program?

  • You will be able to upscale your skills and conduct the ISO/IEC 20000-1 audit.
  • You will be able to manage the ISO/IEC 20000-1 audit program
  • You will gain higher designated jobs in the IT sector

Prepare for the ISO/IEC audits

Recommended Course

ISO/IEC 20000 Lead Implementer

Full Description

Module 1: Introduction to IT Service Management Systems (ITSMS) and ISO/IEC 20000

  •  Course objectives and structure
  •  Standard and regulatory framework
  •  Certification process
  •  Fundamental principles of service management
  •  Service Management System (SMS)


Module 2:Audit principles, preparation and launching of an audit

  •  Fundamental audit concepts and principles
  •  Audit approach based on evidence and risk
  •  Initiating the audit
  •  Stage 1 audit
  •  Preparing the stage 2 audit (on-site audit)
  •  Stage 2 audit (Part 1)


Module 3:On-site audit activities

  •  Stage 2 audit (Part 2)
  •  Communication during the audit
  •  Audit procedures
  •  Creating audit test plans
  •  Drafting audit findings and non-conformity reports


Module 4:Closing the audit

  •  Documentation of the audit and its review
  •  Closing the audit
  •  Evaluating action plans by the auditor
  •  Beyond the initial audit
  •  Managing an internal audit programme
  •  Competence and evaluation of auditors
  •  Closing the training

Fees & Schedule

Delivery Mode Course Duration Fees
Live Virtual Training 5 Days Ask for Quote
Onsite Classroom Training 5 Days Ask for Quote
Customized Training 5 Days Ask for Quote


SpireTec solutions is the latest technology enabled I.Tmanagement training company specialized in offering 1500+ courses with the state of art training facilities backed by a team of industry experts in various domains with assuring best quality services.
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Because SpireTec aims for the personal & professional growth of you as individual & corporate as a whole, providing training on the latest and updated versions in the designated domains.
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