Home / All Courses / CompTIA / CompTIA A+

CompTIA A+ Training & Certification Course

Overview

CompTIA A+ certified professionals are proven, problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.​

  • The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks at the moment
  • Trusted by employers around the world to identify the go-to person in endpoint management & technical support roles
  • Regularly re-invented by IT experts to ensure that it validates the core skills and abilities demanded in the workplace

 

The new CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1001) and Core 2 (220-1002) covering the following new content:

  • Demonstrate baseline security skills for IT support professionals
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting
  • Support basic IT infrastructure and networking
  • Configure and support PC, mobile and IoT device hardware
  • Implement basic data backup and recovery methods and apply data storage and management best practices

Prerequisite

9 to 12 months of hands-on experience in the lab or field

Recommended Course

20410

 

Full Description

Module 1: Mobile Devices

A. Given a scenario, install and configure laptop hardware and components

  • Hardware/device replacement

 

B. Given a scenario, install components within the display of a laptop

  •  Types
  • WiFi antenna connector/placement
  • Webcam
  • Microphone
  • Inverter
  • Digitizer/touchscreen

 

C. Given a scenario, use appropriate laptop features

  •  Special function keys
  • Docking station
  • Port replicator
  • Physical laptop lock and cable lock
  • Rotating/removable screens

 

D. Compare and contrast characteristics of various types of other mobile devices

  • Tablets
  • Smartphones
  • Smartphones
  • Wearable technology devices
  • E-readers
  • GPS

 

E. Given a scenario, connect and configure accessories and ports of other mobile devices

  • Connection types
  •  Accessories

 

F. Given a scenario, configure basic mobile device network connectivity and application support

  •  Wireless/cellular data network (enable/disable)
  • Bluetooth
  • Corporate and ISP email configuration
  • Integrated commercial provider email configuration
  • PRI updates/PRL updates/ baseband updates
  • Radio firmware
  • IMEI vs. IMSI
  • VPN

 

G. Given a scenario, use methods to perform mobile device synchronization

  • Synchronization methods
  • Types of data to synchronize
  • Mutual authentication for multiple services (SSO)
  • Software requirements to install the application on the PC
  • Connection types to enable synchronization

 

Module 2: Networking.

A. Compare and contrast TCP and UDP ports, protocols, and their purposes

  • Ports and protocols
  • TCP vs. UDP

 

B. Compare and contrast common networking hardware devices

  • Routers
  • Switches
  •  Access points
  • Cloud-based network controller
  • Firewall
  • Network interface card
  • Repeater
  • Hub
  • Cable/DSL modem
  • Bridge
  • Patch panel
  • Power over Ethernet (PoE)
  • Ethernet over Power

 

C. Given a scenario, install and configure a basic wired/wireless SOHO network

  • Router/switch functionality
  • Access point settings
  • IP addressing
  • NIC configuration
  • End-user device configuration
  • IoT device configuration
  • Cable/DSL modem configuration
  • Firewall settings
  • QoS
  •  Wireless settings

 

D. Compare and contrast wireless networking protocols

  • 802.11a
  • 802.11b
  • 802.11g
  • 802.11n
  • 802.11ac
  • Frequencies
  • Channels
  • Bluetooth
  • NFC
  • RFID
  • Zigbee
  • Z-Wave
  • 3G
  • 4G
  • 5G
  • LTE

 

E. Summarize the properties and purposes of services provided by networked hosts

  • Server roles
  • Internet appliance
  • Legacy/embedded systems

 

F. Explain common network configuration concepts

  • IP addressing
  • DNS
  • DHCP
  • IPv4 vs. IPv6
  • Subnet mask
  • Gateway
  • VPN
  • VLAN
  • NAT

 

G. Compare and contrast Internet connection types, network types, and their features

  • Internet connection types
  • Network types

 

H. Given a scenario, use appropriate networking tools

  • Crimper
  • Cable stripper
  • Multimeter
  • Tone generator and probe
  • Cable tester
  • Loopback plug
  • Punchdown tool
  • WiFi analyser

 

Module 3: Hardware.

A. Explain basic cable types, features, and their purposes

  • Network cables
  • Video cables
  • Multipurpose cables
  • Peripheral cables
  • Hard drive cables
  • Adapters

 

B. Identify common connector types

  • RJ-11
  • RJ-45
  • RS-232
  • BNC
  • RG-59
  • RG-6
  • USB
  • Micro-USB
  • Mini-USB
  • USB-C
  • DB-9
  • Lightning
  • SCSI
  • eSATA
  • Molex

 

C. Given a scenario, install RAM types

  • RAM types
  • Single-channel
  • Dual-channel
  • Triple channel
  • Error-correcting
  • Parity vs. non-parity

 

D. Given a scenario, select, install and configure storage devices

  • Optical drives
  • Solid-state drives
  • Magnetic hard drives
  • Hybrid drives
  • Flash
  • Configurations

 

E. Given a scenario, install and configure motherboards, CPUs, and add-on cards

  • Motherboard form factor
  • Motherboard connectors types
  • BIOS/UEFI settings
  • CMOS battery
  • CPU features
  • Compatibility
  • Cooling mechanism
  • Expansion cards

 

F. Explain the purposes and uses of various peripheral types

  • Printer
  • ADF/flatbed scanner
  • Barcode scanner/QR scanner
  • Monitors
  • VR headset
  • Optical
  • DVD drive
  • Mouse
  • Keyboard
  • Touchpad
  • Signature pad
  • Game controllers
  • Camera/webcam
  • Microphone
  • Speakers
  • Headset
  • Projector
  • External storage drives
  • KVM
  • Magnetic reader/chip reader
  • NFC/tap pay device
  • Smart card reader

 

G. Summarize power supply types and features

  • Input 115V vs. 220V
  • Output 5.5V vs. 12V
  • 24-pin motherboard adapter
  • Wattage rating
  • Number of devices/types of devices to be powered

 

H. Given a scenario, select and configure appropriate components for a custom PC configuration to meet customer specifications or needs

  • Graphic/CAD/CAM design workstation
  • Audio/video editing workstation
  • Virtualization workstation
  • Gaming PC
  • Standard thick client
  • Thin client
  • Network-attached storage device

 

I. Given a scenario, install and configure common devices

  • Desktop
  • Laptop/common mobile devices

 

J. Given a scenario, configure SOHO multifunction devices/printers and settings

  • Use appropriate drivers for a given operating system
  • Device sharing
  • Public/shared devices

 

K. Given a scenario, install and maintain various print technologies

  • Laser
  • Inkjet
  • Thermal
  • Impact
  • Virtual
  • 3D printers

 

Module 4: Virtualization and Cloud Computing.

A. Compare and contrast cloud computing concepts

  • Common cloud models
  • Shared resources
  • Rapid elasticity
  • On-demand
  • Resource pooling
  • Measured service
  • Metered
  • Off-site email applications
  • Cloud file storage services
  • Virtual application streaming/ cloud-based applications
  • Virtual desktop

 

B. Given a scenario, set up and configure client-side virtualization

  • Purpose of virtual machines
  • Resource requirements
  • Emulator requirements
  • Security requirements
  • Network requirements
  • Hypervisor

 

Module 5: Hardware and Network Troubleshooting.

A. Given a scenario, use the best practice methodology to resolve problems

  • Always consider corporate policies, procedures, and impacts before implementing changes

 

B. Given a scenario, troubleshoot problems related to motherboards, RAM, CPUs, and power

  • Common symptoms

 

C. Given a scenario, troubleshoot hard drives and RAID arrays

  • Common symptoms

 

D. Given a scenario, troubleshoot video, projector, and display issues

  • Common symptoms

 

E. Given a scenario, troubleshoot common mobile device issues while adhering to the appropriate procedures

  • Common symptoms
  • Disassembling processes for proper reassembly

 

F. Given a scenario, troubleshoot printers

  • Common symptoms

 

G. Given a scenario, troubleshoot a common wired and wireless network problem

  • Common symptoms

 

Module 6: Operating Systems.

A. Compare and contrast common operating system types and their purposes

  • 32-bit vs. 64-bit
  • Workstation operating systems
  • Cell phone/tablet operating systems
  • Vendor-specific limitations
  • Compatibility concerns between operating systems

 

B. Compare and contrast features of Microsoft Windows versions

  • Windows 7
  • Windows 8
  • Windows 8.1
  • Windows 10
  • Corporate vs. personal needs
  • Desktop styles/user interface

 

C. Summarize general OS installation considerations and upgrade methods.

  • Boot methods
  • Type of installations
  • Partitioning - Dynamic
  • File system types/formatting
  • Load alternate third-party drivers when necessary
  • Workgroup vs. Domain setup
  • Time/date/region/language settings
  • Driver installation, software, and Windows updates
  • Factory recovery partition
  • Properly formatted boot drive with the correct partitions/format
  • Prerequisites/hardware compatibility
  • Application compatibility
  • OS compatibility/upgrade path

 

D. Given a scenario, use appropriate Microsoft command-line tools

  • Navigation
  • ipconfig
  • ping
  • tracert
  • netstat
  • nslookup
  • shutdown
  • dism
  • sfc
  • chkdsk
  • diskpart
  • taskkill
  • gpupdate
  • gpresult
  • format
  • copy
  • xcopy
  • robocopy
  • .net use
  • .net user
  • [command name] /?
  • Commands available with standard privileges vs. administrative privileges

 

E. Given a scenario, use Microsoft operating system features and tools

  • Administrative
  • MSConfig
  • Task Manager
  • Disk Management
  • System utilities

 

F. Given a scenario, use Microsoft Windows Control Panel utilities

  • Internet Options
  • Display/Display Settings
  • User Accounts
  • Folder Options
  • System
  • Windows Firewall
  • Power Options
  • Credential Manager
  • Programs and features
  • HomeGroup
  • Devices and Printers
  • Sound
  • Troubleshooting
  • Network and Sharing Center
  • Device Manager
  • Bitlocker
  • Sync Center

 

G. Summarize application installation and configuration concepts

  • System requirements
  • OS requirements
  • Methods of installation and deployment
  • Local user permissions
  • Security considerations

 

H. Given a scenario, configure Microsoft Windows networking on a client/desktop

  • HomeGroup vs. Workgroup
  • Domain setup
  • Network shares/administrative shares/mapping drives
  • Printer sharing vs. network printer mapping
  • Establish networking connections
  • Proxy settings
  • Remote Desktop Connection
  • Remote Assistance
  • Home vs. Work vs. Public network settings
  • Firewall settings
  • Configuring an alternative IP address in Windows
  • Network card properties

 

I. Given a scenario, use features and tools of the Mac OS and Linux client/desktop operating systems

  • Best practices
  • Tools
  • Features
  • Basic Linux commands

 

Module 7: Security.

A. Summarize the importance of physical security measures

  • Mantrap
  • Badge reader
  • Smart card
  • Security guard
  • Door lock
  • Biometric locks
  • Hardware tokens
  • Cable locks
  • Server locks
  • USB locks
  • Privacy screen
  • Key fobs
  • Entry control roster

 

B. Explain logical security concepts

  • Active Directory
  • Software tokens
  • MDM policies
  • Port security
  • MAC address filtering
  • Certificates
  • Antivirus/Anti-malware
  • Firewalls
  • User authentication/strong passwords
  • Multifactor authentication
  • Directory permissions
  • VPN
  • DLP
  • Access control lists
  • Smart card
  • Email filtering
  • Trusted/untrusted software sources
  • Principle of least privilege

 

C. Compare and contrast wireless security protocols and authentication methods

  • Protocols and encryption
  • Authentication

 

D. Given a scenario, detect, remove, and prevent malware using appropriate tools and methods

  • Malware
  • Tools and methods

 

E. Compare and contrast social engineering, threats, and vulnerabilities

  • Social engineering
  • DDoS
  • DoS
  • Zero-day
  • Man-in-the-middle
  • Brute force
  • Dictionary
  • Rainbow table
  • Spoofing
  • Non-compliant systems
  • Zombie

 

F. Compare and contrast the differences of basic Microsoft Windows OS security settings

  • User and groups
  • NTFS vs. share permissions
  • Shared files and folders
  • System files and folders
  • User authentication
  • Run as an administrator vs. standard user
  • BitLocker
  • BitLocker To Go
  • EFS

 

G. Given a scenario, implement security best practices to secure a workstation

  • Password best practices
  • Account management
  • Disable autorun
  • Data encryption
  • Patch/update management

 

H. Given a scenario, implement methods for securing mobile devices

  • Screen locks
  • Remote wipes
  • Locator applications
  • Remote backup applications
  • Failed login attempts restrictions
  • Antivirus/Anti-malware
  • Patching/OS updates
  • Biometric authentication
  • Full device encryption
  • Multifactor authentication
  •  Authenticator applications
  • Trusted sources vs. untrusted sources
  • Firewalls
  • Policies and procedures

 

I. Given a scenario, implement appropriate data destruction and disposal methods

  • Physical destruction
  • Recycling or repurposing best practices

 

J. Given a scenario, configure security on SOHO wireless and wired networks

  • Wireless
  • Change default usernames and passwords
  • Enable MAC filtering
  • Assign static IP addresses
  • Firewall settings
  • Port forwarding/mapping
  • Disabling ports
  • Content filtering/parental controls
  • Update firmware
  • Physical security

 

Module 8: Software Troubleshooting.

A. Given a scenario, troubleshoot Microsoft Windows OS problems

  • Common symptoms
  • Common solutions

 

B. Given a scenario, troubleshoot and resolve PC security issues

  • Common symptoms

 

C. Given a scenario, use best practice procedures for malware removal

  • Identify and research malware symptoms.
  • Quarantine the infected systems.
  • Disable System Restore (in Windows).
  • Remediate the infected systems.
  • Schedule scans and run updates.
  • Enable System Restore and create a restore point (in Windows).
  • Educate the end-user

 

D. Given a scenario, troubleshoot mobile OS and application issues

  • Common symptoms

 

E. Given a scenario, troubleshoot mobile OS and application security issues

  • Common symptoms

 

Module 9: Operational Procedures.

A. Compare and contrast best practices associated with types of documentation

  • Network topology diagrams
  • Knowledgebase/articles
  • Incident documentation
  • Regulatory and compliance policy
  •  Acceptable use policy
  •  Password policy
  • Inventory management

 

B. Given a scenario, implement basic change management best practices

  • Documented business processes
  • Purpose of the change
  • Scope the change
  • Risk analysis
  • Plan for change
  • End-user acceptance
  • Change board
  • Backout plan
  • Document changes

 

C. Given a scenario, implement basic disaster prevention and recovery methods

  • Backup and recovery
  • Backup testing
  • UPS
  • Surge protector
  • Cloud storage vs. local storage backups
  • Account recovery options

 

D. Explain common safety procedures

  • Equipment grounding
  • Proper component handling and storage
  • Toxic waste handling
  • Personal safety
  • Compliance with government regulations

 

E. Explain environmental impacts and appropriate controls

  • MSDS documentation for handling and disposal
  • Temperature, humidity level awareness, and proper ventilation
  • Power surges, brownouts, and blackouts
  • Protection from airborne particles
  • Dust and debris
  • Compliance to government regulations

 

F. Explain the processes for addressing prohibited content/ activity, and privacy, licensing, and policy concepts

  • Incident response
  • Licensing/DRM/EULA
  • Regulated data
  • Follow all policies and security best practices

 

G. Given a scenario, use proper communication techniques and professionalism

  • Use proper language and avoid jargon, acronyms, and slang, when applicable
  • Maintain a positive attitude/ project confidence
  • Actively listen (taking notes) and avoid interrupting the customer
  • Be culturally sensitive - Use appropriate professional titles, when applicable
  • Be on time (if late, contact the customer)
  • Avoid distractions
  • Dealing with difficult customers or situations
  • Set and meet expectations/timeline and communicate status with the customer
  • Deal appropriately with customer's confidential and private materials

 

H. Identify the basics of scripting

  • Script file types
  • Environment variables
  • Comment syntax
  • Basic script constructs
  • Basic data types

 

I. Given a scenario, use remote access technologies

  • RDP
  • Telnet
  • SSH
  • Third-party tools
  • Security considerations of each access method

Fees & Schedule

Delivery ModeCourse DurationFees
Live Virtual Training 6 DaysAsk for Quote
Onsite Classroom Training 6 DaysAsk for Quote
Customized Training 6 DaysAsk for Quote

FAQ's

SpireTec solutions is the latest technology enabled I.Tmanagement training company specialized in offering 1500+ courses with the state of art training facilities backed by a team of industry experts in various domains with assuring best quality services.
Since SpireTec provides 24X7 training and support for your training needs is very adaptable to your time availabilities and offers customized training programs according to your availability and time zones of your contingent.
Because SpireTec aims for the personal & professional growth of you as individual & corporate as a whole, providing training on the latest and updated versions in the designated domains.
It is preferable but not mandatory to have domain experience in the area of your interest in which you want to opt training, supported by good English communication skills, a good Wi-Fi and computer or laptop system in case you want remote training
Spire Tec aims and ensure to offer finest and world-class training to the participants by giving them a proper counselling and a guided career path by our industry experts which leads guaranteed success for you in the corporate world
We offer online training (1-1, Group training), Classroom training, Onsite training with state of art facilities.
You can make payment online via PayPal with any of the debit & credit cards or via direct bank transfer.