CCIE Collaboration Training & Certification Course


The CCIE Collaboration certification is for Collaboration Architects, Unified Communications Architects, or Voice and Video Network Managers who are responsible for the design, implementation, and troubleshooting of complex collaboration solutions. The certification is an expert-level certification that ensures that you gain knowledge and experience in collaboration solutions integration and interoperation, configuration, and troubleshooting in complex networks and the challenges of video, mobility, and presence as the foundation for workplace collaboration solutions.

Our expertise in providing voice, video, IM, presence, and call center solutions and training will prepare you to deploy collaboration systems and services that increase user productivity improve the experience for you customers and are adaptable and provide a seamless user experience.

Step One: CCIE Collaboration Written Exam

You must pass the two-hour, written qualification exam covering those technologies and applications that comprise a Cisco Enterprise Collaboration solution before you are eligible to schedule the lab exam.

Step Two: CCIE Collaboration Lab Exam

The eight-hour lab exam tests your ability to configure actual equipment and troubleshoot the network in a timed test situation. You must make an initial attempt at the CCIE lab exam within 18-months of passing the CCIE written exam. Candidates who do not pass must reattempt the lab exam within 12 months of their last scored attempt in order for their written exam to remain valid. If you do not pass the lab exam within three years of passing the written exam, you must retake the written exam before being allowed to attempt the lab exam again.


Advisable to have at least three to five years of experience in networking.

Full Description

Course Outline

  1.  Describing the Cisco Collaboration Solutions Architecture
  2.  Exploring Call Signaling over IP Networks Bullet
  3.  Integrating Cisco Unified Communications Manager LDAP
  4.  Implementing Cisco Unified Communications Manager Provisioning Features
  5.  Exploring Codecs
  6.  Describing Dial Plans and Endpoint Addressing
  7.  Implementing MGCP Gateways
  8.  Implementing Voice Gateways
  9.  Configuring Calling Privileges in Cisco Unified Communications Manager
  10.  Implementing Toll Fraud Prevention
  11.  Implementing Globalized Call Routing
  12.  Describing Cisco Instant Messaging and Presence
  13.  Enabling Cisco Jabber®
  14.  Configuring Cisco Unity Connection Integration
  15.  Analyzing Quality Issues in Converged Networks
  16.  Defining QoS and QoS Models
  17.  Implementing Classification and Marking
  18.  Configuring Classification and Marking on Cisco Catalyst Switches


Lab Outline

  1.  Using Certificates
  2.  Configure IP Network Protocols
  3.  Configure and Troubleshoot Collaboration Endpoints
  4.  Troubleshoot Calling Issues
  5.  Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
  6.  Deploy an IP Phone Through Auto and Manual Registration
  7.  Configure Self-Provisioning
  8.  Configure Batch Provisioning
  9.  Explore the Cisco VoIP Bandwidth Calculator
  10.  Configure Regions and Locations
  11.  Implement Endpoint Addressing and Call Routing
  12.  Implement PSTN Calling Using MGCP Gateways
  13.  Configure and Troubleshoot Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI)
  14.  Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
  15.  Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
  16.  Configure Calling Privileges
  17.  Implement Toll Fraud Prevention on Cisco Unified Communications Manager (CUCM)
  18.  Implement Globalized Call Routing
  19.  Deploy an On-Premise Cisco Jabber Client for Windows
  20.  Examine the Integration between Unity Connection and CUCM
  21.  Manage Unity Connection Users
  22.  Enterprise Application Integration (EAI): Configure QoS

Fees & Schedule

Delivery Mode Course Duration Fees
Live Virtual Training TBD Days Ask for Quote
Onsite Classroom Training TBD Days Ask for Quote
Customized Training TBD Days Ask for Quote


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