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80545: Customer Service in Microsoft Dynamics CRM 2013 Training & Certification Course

Overview

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.

This course is intended for individuals that plan to implement, use, maintain, or support Microsoft Dynamics CRM 2013 in their organization. The training is intended for customer service representatives, service schedulers, administrators, office managers, CEOs, and consultants who want to gain foundational knowledge of the application functionality.

Course Prerequisites 

  • An understanding of Customer Relationship Management solution processes and practices
  • General knowledge of Microsoft Office
  • General knowledge of Microsoft Windows

Fees & Schedule

Delivery Mode Course Duration Fees
Live Virtual Training 1 Days Ask for Quote
Onsite Classroom Training 1 Days Ask for Quote
Customized Training 1 Days Ask for Quote

FAQ's